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Terms of Service

Last updated: March 30, 2026

1. Services

Metiva provides website funnel systems, visitor tracking, custom analytics dashboards, AI chatbot integration, and marketing automation services. These terms govern your use of our services and website.

2. Project Agreements

Each project is governed by a separate project agreement that outlines scope, deliverables, timeline, and payment terms. These Terms of Service apply in addition to any project-specific agreement.

3. Payment Terms

Payment schedules are defined in individual project agreements. We offer installment options for Launch and Growth plans. Late payments may result in service suspension after 14 days written notice.

4. Intellectual Property

Upon full payment, you own all custom code, content, and design assets created specifically for your project. Metiva retains ownership of proprietary tools, frameworks, and methodologies used in delivering services.

5. Data Ownership

You own all analytics data collected through your website. Metiva does not sell, share, or use your visitor data for purposes other than providing services to you. Data can be exported at any time.

6. Service Level

For Scale plan clients with SLA agreements, uptime commitments and support response times are defined in the project agreement. For Launch and Growth plans, support is provided during standard business hours.

7. Limitation of Liability

Metiva's total liability for any claim arising from our services shall not exceed the amount paid for those services. We are not liable for indirect, incidental, or consequential damages.

8. Modifications

We may update these terms from time to time. Significant changes will be communicated via email to active clients. Continued use of our services constitutes acceptance of updated terms.

9. Contact

For questions about these terms, contact us at hello@metiva.agency.