Unified inbox
One inbox for every channel your clients use.
Metiva lands every message from more than a dozen channels in one shared, triaged inbox, and wires each conversation to the deal and the client record behind it. Your team works leads where they actually arrive, and nothing slips between apps.
30 minutes, no slides. We map your current stack live. Dutch or English.
A real Metiva inbox with demo data, not a render.
More than a dozen channels, one inbox
- WhatsApp Business
- Email (IMAP and SMTP)
- Gmail and Google Workspace
- Web chat
- Telegram
- Facebook Messenger
- SMS and voice (Twilio)
- MessageBird
- Telnyx
- Vonage
- LINE
- Viber
- plus a self-hosted custom channel
Real adapters, built into the same system that holds the deal. We connect the channels your clients already use.
One workspace
Stop switching between a dozen apps to answer one client.
Every channel lands in one shared, triaged inbox with a three-pane workspace: a filter rail, the conversation list, and the full thread. Folders for all, mine, and unassigned keep the team aligned, and saved views let each person open straight into the work that is theirs.
- More than a dozen channels with real adapters, from WhatsApp and email to web chat, Telegram, Messenger, Instagram, and SMS and voice.
- A three-pane workspace with folders for all, mine, and unassigned, plus filters by status, lifecycle stage, channel, and team.
- Internal notes, mentions, snippets, and bulk actions, so the whole team works the same inbox without stepping on each other.
Team inbox
Every conversation has an owner and a clock.
Assignment is automatic, so the next inbound message reaches someone who is actually online and working. SLA timers track first response and resolution against your own business hours, and a breach sweep flags anything slipping before the client notices. Supervisors see the whole floor.
- Automatic assignment by round-robin or by team, with online-presence awareness, so work routes to a person, not a void.
- First-response and resolution SLA timers on your configured business hours, with a recurring breach sweep that surfaces at-risk threads.
- A supervisor view with volume by channel, first-response and resolution times, conversion by stage, and an agent leaderboard.
One record, not a silo
The thread is connected to the person, the deal, and the revenue.
Most "shared inboxes" leave the conversation stranded in a messaging tool, while the customer lives in a separate CRM. Metiva does not. Every conversation binds to one canonical person record, so the chat sits beside that contact's full cross-channel history, their open deal, and what they are worth. The inbox, the pipeline, the contracts, and the reporting are the same data seen from different angles.
- Every message resolves to one canonical person, so an old WhatsApp chat, a web-chat session, and an email are one history, not three.
- See the deal behind the conversation, its stage and value, and advance it without leaving the thread.
- Because the inbox shares the spine with the rest of the system, who you talked to and what you sold describe one truth.
Faster, consistent replies
Draft, rewrite, translate, and route, without leaving the thread.
AI assist lives inside the composer to speed up the reply your agent is already writing. Routine steps move to a simple trigger, condition, action builder, so the team spends its time on the conversations that need a person.
- AI assist drafts, rewrites, expands, shortens, translates, and summarizes a reply, and can suggest the next pipeline stage. Your team approves every send.
- A trigger, condition, action builder routes by channel, sets a lifecycle stage, assigns an owner, or adds a note, run once per conversation.
- Reusable templates and snippets with merge tags, so common replies stop being retyped.
In the inbox, AI assist supports your team and a person approves every send. A standalone AI chatbot for first-line website chat is a separate capability we configure with you.
Hi Lotte, the Growth edition covers up to three active client brands, quoted per company. Tell me how you run and we send a quote on WhatsApp or by email.
Built for real volume
Counts, not promises.
These are capability counts from the product, not performance promises. Your numbers are what we map together on the call.
Questions
Straight answers about the inbox.
Metiva is one system, priced per company, not per seat: a one-time implementation, then a monthly service retainer priced by the client brands you manage, with unlimited seats. The monthly is a service retainer, not software rental: hosting, maintained integrations, support, and accurate attribution. 12-month commitment, then cancel monthly, with two months free on annual prepay. Tell us how you run and we quote you directly, on WhatsApp or by email.
More than a dozen, with real adapters: WhatsApp Business, email over IMAP and SMTP, Gmail and Google Workspace, web chat, Telegram, Facebook Messenger, Instagram, SMS and voice through Twilio, MessageBird, Telnyx, Vonage, LINE, and Viber, plus a self-hosted custom channel. We confirm the exact set for your agency on the call.
No. The inbox is part of one system. Every conversation binds to the same person record the CRM, contracts, and reporting use, so there is nothing to sync. The chat, the deal, and the client history are the same data.
Yes. Assignment is automatic by round-robin or by team with online-presence awareness, and you set first-response and resolution SLA targets on your own business hours. A breach sweep flags anything at risk, and supervisors get volume, response-time, and conversion views.
In the unified inbox, no. AI assist works inside the composer to help your team draft, rewrite, translate, and summarize a reply, and to suggest the next stage. A person approves every send, so the inbox never answers a client on its own. A standalone AI chatbot for first-line website chat is a separate capability we scope and configure with you.
No. Seats are unlimited. The whole team can work the inbox without a per-user fee.
One connected system
See every client conversation in one place.
The inbox is one angle on the same system that runs your pipeline, contracts, invoicing, and attribution. We will show you the whole thing, with your real stack on the screen.
30 minutes. No slides. We map your current stack live. Dutch or English.