Team and performance

See who is doing what, and how the work is going.

Manage your team's work and see each person's workload and performance read from the work records themselves, not from self-reporting. Eight tenant-scoped roles, scorecards, and an audit trail on one system.

30 minutes, no slides. We map your current stack live. Dutch or English.

go.metiva.io/team
Team
This week
Team memberOpenFirst replyConversionWorkload
  • FWFemke de Wit156m41%
  • SKSanne Koeman128m34%
  • JBJeroen Bakker912m28%
  • DVDaan Visser715m22%

Sample data, illustrative

A per-person team view, with sample data, illustrative.

Roles and access

Eight roles, scoped per client, enforced on the server.

Access is not a spreadsheet of who-can-see-what. It comes from one role registry that the back end and the front end both read, so what a person can do is decided in one place and applied the same way everywhere.

  • One source-of-truth role registry: eight tenant-scoped business roles, CI-gated so the front end and back end can never disagree.
  • The same person can be admin at one client and finance at another, resolved per client from a verified claim in the signed token.
  • Per-user permissions are plan-bounded and enforced on the backend, never trusted from the browser.
How access control is enforced
go.metiva.io/settings/roles
Roles by client
One registry
PersonDe Vries MediaBrouwer RetailNoord Media
  • SKSanne KoemanAdminFinanceNo access
  • JBJeroen BakkerSalesAdminSupport
  • FWFemke de WitNo accessFinanceAdmin
Eight roles available, scoped per client, resolved on the server.

One person, different roles per client, with sample data, illustrative.

Performance you can see

Working level you can actually see.

Most teams manage performance from memory and self-reporting. Metiva reads it from the work records themselves, so who is carrying the load and how it is landing is a fact on the screen, not an anecdote in a review.

  • Per-person scorecards, and supervisor views of volume, response time and conversion across the team.
  • The numbers come from real work items, so a review is a look at the work, not a memory test.
  • It reads the work inside the system, nothing outside it. No screenshots, no keystroke tracking.
The work items behind the numbers
go.metiva.io/team/performance
Performance
Last 30 days
Team memberVolumeAvg replyConversion
  • FWFemke de Wit1766m41%
  • SKSanne Koeman1428m34%
  • JBJeroen Bakker11812m28%
Read from real work records, not self-reported.

A supervisor scorecard view, with sample data, illustrative.

Approvals and audit

Approvals and an audit trail.

Seeing the work is half of it. The other half is control: sign-off on the things that need it, and a straight record of every change, so accountability does not depend on someone remembering.

  • An approvals queue for the work that needs a sign-off before it goes out, sitting where you want it.
  • An audit trail across every module, so you can see who changed what, and when.
  • One honest record of the decisions, instead of a chase through chat to reconstruct them.
go.metiva.io/audit
Audit trail
All modules
  • SK

    Sanne Koeman changed stage to Won

    De Vries Media

    Vandaag 09:41
  • JB

    Jeroen Bakker approved contract send

    Brouwer Retail

    Vandaag 08:15
  • FW

    Femke de Wit updated invoice terms

    Noord Media

    Gisteren 16:32

Sample data, illustrative

Configured per company

Set up to how your agency runs your team, not sold as-is.

Metiva is not one dashboard sold a hundred times. During implementation we configure this module to how your agency actually works, on a core that stays maintained and upgraded for everyone. A one-time implementation, then a monthly service retainer (a supportabonnement, not software rental), priced by the client brands you manage with unlimited seats.

Configured per client

  • Roles mapped to your org8 roles
  • Approval stepsWhere you want them
  • Scorecard metrics per functionPer role
  • Business hoursMon to Fri

Isolated per client

Each client company's data is isolated by design, and every request binds to a tenant from a verified claim in the signed token. If it cannot resolve, it fails closed.

EU data residency

Your data is stored and processed in the EU, with right-to-erasure built in, because Dutch agencies answer to the AVG and so does Metiva.

Consent, deny-by-default

Tracking stays off until a visitor opts in, IP addresses are truncated and encrypted at rest, and EU identification stays company-level without consent.

The full picture lives in the Trust and Security Center.

Built on one system

8
Tenant-scoped roles, fail-closed

From founder to finance, one registry

1
Source-of-truth role registry

CI-gated, front and back end agree

1
Audit trail across every module

Who changed what, when

0
Per-seat fees

The whole team gets in

Capability counts, not performance promises. We show you the rest live on the call.

Questions

Straight answers about team management.

Team management is part of the one system, priced per company, not per seat: a one-time implementation, then a monthly service retainer priced by the client brands you manage, with unlimited seats. The monthly is a service retainer, not software rental: hosting, maintained integrations, support, and accurate attribution. 12-month commitment, then cancel monthly, with two months free on annual prepay. Tell us how you run and we quote you directly, on WhatsApp or by email.

Yes. Roles are tenant-scoped: the same person can be admin at one client and finance at another. Each request binds to a client from a verified claim in the signed token and resolves that person's role for that client, enforced on the server, never trusted from the browser.

They read from the work records: volume, response time, and conversion, per person. Supervisors get volume, response-time, and conversion views across the team. Because the numbers come from real work items, a review is a look at the work rather than a memory test.

No. It reads the work inside the system, nothing outside it. No screenshots, no keystroke or activity tracking, no browser watching. It shows workload and outcomes on the real work items people already handle in Metiva, so you can balance load and coach on results.

No. Seats are unlimited. The whole team gets in without a per-user fee.

One connected system

Run the team on the same system as the work.

Roles, scorecards and approvals are one angle on the same system that runs your inbox, pipeline, contracts and invoicing. We will show you the whole thing, with your real stack on the screen.

30 minutes. No slides. We map your current stack live. Dutch or English.